Native Order Management

Complete OMS from chat to delivery with COD workflows

Full Order Lifecycle

EZCart's native Order Management System is built specifically for social commerce. Create orders directly from chat conversations, manage amendments, handle partial fulfillment, track COD workflows, and monitor every order from creation to delivery—all without leaving the platform.

Key Features

Quick Order Creation

Create orders directly from chat with auto-filled customer details and product selection from your catalog.

Order Amendments

Modify orders before fulfillment—add items, change quantities, update addresses, or adjust payment methods.

Partial Fulfillment

Split orders for partial fulfillment when items are out of stock or ship from different warehouses.

COD Workflows

Complete Cash on Delivery workflows with confirmation calls, delivery tracking, and payment reconciliation.

Order Statuses

Track orders through every stage: Pending → Confirmed → Processing → Packed → Shipped → Delivered → Completed

  • Automatic status updates when creating shipments or marking actions
  • Customer notifications via WhatsApp/SMS for each status change
  • Internal comments and activity logs for team coordination
  • Bulk actions for efficient order processing