Facebook Integration

Manage Facebook Messenger conversations in your unified inbox

Connect Facebook Messenger

Bring all your Facebook Messenger conversations into EZCart's unified inbox. Connect your Facebook Business Page, manage customer messages, create orders directly from chats, and leverage automation—all without switching between tabs or apps. Perfect for businesses selling through Facebook Pages and Marketplace.

Key Features

Unified Conversations

All Facebook Messenger conversations appear in EZCart's inbox alongside WhatsApp and Instagram messages.

Team Collaboration

Assign conversations to team members, add internal notes, and track who's handling each customer.

Quick Order Creation

Create orders directly from Messenger chats with auto-filled customer details and product selection.

Real-Time Notifications

Get notified of new messages instantly. Never miss a customer inquiry or sales opportunity.

How to Connect

  1. Go to Integrations in EZCart and select Facebook Messenger
  2. Click Connect and log in with your Facebook account
  3. Select your Page that you want to connect
  4. Grant permissions to read and send messages
  5. Start managing all Messenger conversations in EZCart

Supported Features

  • Read and respond to Messenger conversations from EZCart inbox
  • Rich media support: images, videos, files, voice messages
  • Access full conversation history with each customer
  • Send order confirmations and updates via Messenger
  • Automated responses with AI agent integration
  • Message templates for common replies
  • Conversation tagging and filtering

Use Cases

Facebook Page Store

Sell products directly through your Facebook Page. Customers message you on Messenger, you create orders in EZCart, and confirm via the same chat.

Facebook Marketplace

Manage inquiries from Facebook Marketplace listings. Respond to questions, negotiate prices, and create orders—all in one place.

Customer Support

Handle pre-sales questions, order tracking requests, and after-sales support via Messenger with full order context.

Requirements

  • A Facebook Business Page (personal profiles are not supported)
  • Page admin or editor access to connect the integration
  • Messenger enabled on your Facebook Page
  • Facebook Business Manager account (recommended)