AI Agent Automation
Let AI handle browsing, ordering, tracking, and FAQs 24/7
Your 24/7 Sales Assistant
EZCart's AI agent handles customer conversations automatically, understanding intents like browsing, ordering, tracking, and returns. Configured per shop with your specific catalog and policies, the agent can answer FAQs, help customers find products, and even complete simple orders—with seamless handoff to human agents when needed.
Key Features
Intent Detection
Automatically detects customer intents: browse catalog, place order, track shipment, request return, ask questions.
Natural Conversations
Engages customers in natural language, extracts product preferences, sizes, quantities, and delivery details.
Smart Handoff
Seamlessly hands off to human agents when confidence is low or customer requests human support.
Per-Shop Configuration
Configure agent behavior, FAQs, and policies per shop for tailored customer experiences.
What the AI Can Do
- Browse and recommend products from your catalog based on customer queries
- Create orders with extracted customer details and product selections
- Provide order tracking updates and delivery ETAs
- Answer frequently asked questions about policies, shipping, returns
- Upsell and cross-sell related products during conversations
- Handle simple returns and exchanges following your policies