Instagram Integration

Handle Instagram DMs in your unified EZCart inbox

Sell on Instagram

Turn your Instagram DMs into a powerful sales channel. Connect your Instagram Business account to EZCart and manage all direct messages from the unified inbox. Respond to product inquiries, create orders from conversations, and build customer relationships—without leaving EZCart or switching to the Instagram app.

Key Features

Unified DM Management

All Instagram DMs appear in EZCart's inbox alongside WhatsApp, Facebook, and other channels.

Rich Media Support

Send and receive photos, videos, voice messages, and product catalogs directly in conversations.

Story Replies

Manage replies to your Instagram Stories from the same inbox and convert engagement into sales.

Quick Order Creation

Create orders directly from Instagram DMs with customer details auto-filled from conversations.

How to Connect

  1. Go to Integrations in EZCart and select Instagram
  2. Log in with Facebook (Instagram uses Facebook for business integrations)
  3. Select your Instagram Business account to connect
  4. Grant permissions to manage messages and interactions
  5. Start managing DMs from EZCart's unified inbox

Supported Features

  • Read and respond to Instagram Direct Messages
  • Manage Story replies and mentions in one place
  • Send photos, videos, and voice messages
  • Access full conversation history with each customer
  • Quick replies and message templates
  • Automated welcome messages and away responses
  • Conversation labels and filters for organization
  • Team assignments and internal notes

Best Practices

Respond Quickly

Instagram users expect fast responses. Use EZCart's real-time notifications to respond within minutes and build trust.

Use Visual Content

Instagram is a visual platform. Share product photos, videos, and catalogs directly in DMs to showcase your offerings.

Leverage Stories

Post products in Stories and manage replies from EZCart. Create urgency with limited-time offers and exclusive deals.

Requirements

  • An Instagram Business or Creator account (personal accounts are not supported)
  • Account must be linked to a Facebook Business Page
  • Admin access to both Instagram and Facebook accounts
  • Professional messaging enabled on Instagram

Why Sell on Instagram?

Instagram is one of the most powerful platforms for visual commerce. With over 2 billion monthly active users and high engagement rates, it's perfect for fashion, beauty, lifestyle, and consumer goods businesses. EZCart makes it easy to convert Instagram engagement into actual sales by streamlining DM management and order creation.