Social-first commerce platform
Sell Smarter on Social Media
EZCart unifies WhatsApp, Facebook & Instagram into one powerful inbox with native order management, inventory tracking, and AI agents that handle customer conversations 24/7.
Everything You Need to Run Social Commerce
From unified inbox to order fulfillment, EZCart is your complete commerce operations platform built for social selling.
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Unified Social Inbox
Manage WhatsApp, Facebook Messenger & Instagram DMs in one place. Never miss a message, track conversations, and assign to team members instantly.
Native Order Management
Full OMS with order creation, amendments, partial fulfillment, COD flows, and complete order lifecycle tracking from chat to delivery.
Smart Inventory & Warehouses
Multi-warehouse inventory with reservations, adjustments, low-stock alerts, and full reconciliation. Always know what's in stock.
AI Agent Automation
Let AI handle browsing, ordering, tracking, and FAQs 24/7. Configurable per shop with human handoff when needed.
Built for Modern Social Commerce
Every feature designed to help you sell more, operate efficiently, and scale faster on social channels.
EZCart vs Shopify
Built for social commerce, not just online stores
Where EZCart leads
Unified Inbox
FB, IG, WhatsApp in one place
AI Agent
Auto-respond & sell via chat
Chat-to-Order
Create orders from conversations
Local Couriers
Pathao, Steadfast, RedX, eCourier
Team Analytics
Employee performance & SLA tracking
Fraud Detection
Trust scoring & courier cross-check
| Feature | EZ EZCart | Shopify |
|---|---|---|
Sales Channels | ||
Facebook Messenger | Via app | |
Instagram DMs | Via app | |
WhatsApp Business | Via app | |
Conversation-to-order flowCreate orders directly from a chat conversation | ||
Social comment moderation | ||
Standalone online store | ||
Unified Inbox | ||
Multi-channel inboxOne inbox for FB, IG, WhatsApp & web chat | ||
AI-powered auto-responses | ||
Agent assignment & routing | ||
Conversation priority scoring | ||
Reusable message templates | ||
In-chat cart & checkout | ||
AI Capabilities | ||
AI chat agent (multi-provider)Supports OpenAI, Anthropic, Google & more | ||
Semantic product search | Basic | |
AI image matching | ||
Customer trust scoring | ||
Fraud detection | Shopify Protect | |
AI evaluation & A/B testing | ||
Hallucination tracking | ||
Order Management | ||
Order lifecycle management | ||
Orders from chat | ||
Order amendments | ||
Fulfillment workstations | Via app | |
Wave-based batch processing | ||
Barcode scanning (pick/pack) | Via app | |
Order timeline & internal notes | ||
Inventory & Warehousing | ||
Multi-location inventory | ||
Low stock alerts | ||
Quarantine management | ||
SKU-to-bin location mapping | ||
Inventory transaction history | Basic | |
Image watermarking (QR) | ||
Shipping & Logistics | ||
Multi-courier support | ||
Local couriers (Pathao, Steadfast, RedX, eCourier) | Via app | |
Auto shipping quotes + COD fees | Partial | |
Real-time shipment tracking | ||
Courier webhook auto-updates | Via app | |
Payments | ||
bKash (mobile payments) | Via app | |
SSLCommerz (card payments) | Via app | |
COD management | Basic | |
Payment reconciliation | ||
Shopify Payments / Stripe | ||
Marketing | ||
Promotional campaigns | ||
Abandoned cart recovery | ||
Multi-channel recovery (WhatsApp, FB, Email) | Email only | |
BOGO & referral campaigns | Via app | |
Campaign priority & stacking | ||
Recovery rate analytics | Basic | |
Analytics & Reporting | ||
Revenue dashboard | ||
Employee performance & leaderboard | ||
Warehouse reports (SLA, productivity) | ||
AI conversation quality monitoring | ||
Customer CLV & repeat rate | ||
CSV export | ||
Integrations | ||
Shopify sync (products, orders, inventory) | Native | |
WooCommerce sync | Via app | |
Facebook & Instagram (native) | Via app | |
WhatsApp Business API | Via app | |
App marketplace | 8,000+ apps | |
Team & Permissions | ||
Role-based access control | ||
Granular per-feature permissions | Limited | |
Multi-company / multi-shop | ||
Agent assignment (orders + chats) | ||
Frequently Asked Questions
Everything you need to know about EZCart. Can't find an answer? Reach out to our team.
